Issues

Building on belief

Deepak Chaudhari, Country Head for Tata Consultancy Services (TCS) in Ireland, outlines the company’s global reach and its ambitions to bring its global experiences to Irish customers through its expanded capabilities in Ireland.

Tata Consultancy Services (TCS) was established over 50 years ago and has grown into a global player in the IT services sector, with 488,000 employees in 46 countries.

The multinational company generated US $22 billion in the fiscal year to 31 March 2021 and Chaudhari believes that TCS’s commitment to its customers lies behind figures of 98 per cent repeat business.

The Country Head in Ireland highlights TCS’s reputation as a quality employer and points to its recognition as a Global Top Employer by the Top Employers Institute — one of eight organisations worldwide to have achieved this status.

“We have a hugely talented team with digital technology and business operations skills. There is a great working environment and the company offers employees exciting learning and development opportunities,” explains Chaudhari. “TCS is also one of the largest employers of women, with a 36.4 per cent ratio of female employees.”

Chaudhari outlines that TCS operates as a strategic partner to its customers across 10 key industries including financial services, insurance, retail, hi tech and public sector. It helps customers deliver their business goals and drive technology-led transformations for their organisations.

The company’s offerings cover the length and breadth of business and technology services from consulting to transformation initiatives, cloud solutions, blockchain, cyber security and cognitive business operations.

Chaudhari adds: “TCS is also keen to ensure that there are health and wellbeing aspects associated with our business. We engage with our associates around health and wellness initiatives and the company is committed to promoting wellness and community development by leveraging technology across a number of sports sponsorships. This involves being technology partner for a number of city marathons including in London, Mumbai and New York.”

TCS in Ireland

TCS established an office in Dublin in 2001, 20 years ago, largely serving global clients based in Ireland and a small number of Irish customers.

Among the key areas of focus in Ireland across industry sectors are digital technologies, IT portfolio optimisations, data analytics, business transformation, cloud operations and cyber security services.

Today the business employs over 1,700 people in Ireland and has 30 customers, including companies such as ESB, Aer Lingus, SSE Airtricity, New Ireland Insurance, Bank of Ireland and Primark.

Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organisation that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS operates in the UK and Ireland with over 18,000 employees.

A part of the Tata group, TCS has over 488,000 of the world’s best-trained consultants in 46 countries. TCS has grown to its current position as the ‘Fastest Growing Brand of the Decade in IT Services’ and ranked third most valued IT services brand globally.

TCS’s proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS operations

TCS operates as a strategic partner to its customers across 10 industries, helping them deliver their business goals and drive technology led transformations.

Industry sectors engaged with include:

  • banking and financial services;
  • comms/media/hi-tech;
  • life sciences and healthcare;
  • public services;
  • travel, transportation and hospitality;
  • consumer goods and distribution;
  • energy, resources and utilities;
  • insurance;
  • manufacturing; and
  • retail.

Services provided cover:

  • consulting;
  • TCS interactive;
  • analytics and insights;
  • Internet of Things;
  • Blockchain;
  • cloud infrastructure;
  • enterprise applications;
  • Microsoft Business Unit;
  • cognitive business operation;
  • conversational experiences;
  • automation and AI;
  • engineering and industrial services;
  • cloud apps, APIs;
  • cyber security; and
  • quality engineering.

Chaudhri explains that TCS has a track record of sustained investment in Ireland. In 2012, the company established a major cluster of its Supply Chain Centre of Excellence in Dublin, helping clients across the globe optimise their supply chains and invest in research on next generation supply chain frameworks.

TCS also serves a number of large multinationals based in Ireland. In November 2020, TCS acquired the assets and employees of Letterkenny-based Pramerica Systems, the software and business support subsidiary of Prudential Financial. Around 1,500 Pramerica employees have been transferred to TCS and the business is now one of the leading employers in the North West region of Ireland.

“TCS is now building out its new Global Delivery Centre in Letterkenny. The new enlarged TCS business in Ireland will continue to provide business, digital and technology services, as a near-shore capability to service customers in Ireland, the UK, Europe and the US,” he says.

“TCS is a purpose-led business, building stakeholder value and we always do business with a purpose in mind. ‘Building on belief’ is our new brand statement. We have always been known for building certainty but now we are taking a leadership role in helping customers define their business problems, envisioning where they want to be and how we can help them get there,” adds Chaudhari.

“TCS also plays a role locally, as well as globally. For example, we might have an existing TCS framework that could be tailored to the Irish market. An example of this is the Healthy Ageing for a New Digital Society (HANDS) project, which is a planned collaboration with HSE, ESB, NUI Maynooth, Dublin City Council and others. The project will involve building a technology platform that can support and assist the care of vulnerable and elderly people living independently, improving services and quality of life for them. TCS will provide the suitable smart technology based around TCS’ Assisted Living Platform to enable the care to achieve that. We have implemented a similar concept in Singapore and we look forward to bringing the learnings from that project to Ireland.”

Future ambition

Chaudhari highlights that TCS has an ambitious plan for increasing its capacity in Ireland, explaining that the organisation is uniquely positioned as one of the largest and fastest growing IT brands in the world, now with a sizeable operation in Ireland.

“With our Letterkenny operations, Irish customers have a unique opportunity to leverage TCS’s global expertise locally with a wide range of talent and capability available for them. Having achieved growing success in Ireland, we continue to invest into the Irish market and we are confident the business will deliver significant growth over the coming years.”

W: www.TCS.com

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