Delivering services digitally

Abtran CEO Michael Fitzgerald discusses the changing nature of customer demand with Owen McQuade and the potential for both data as an enabler and digital technology to transform service to customers in service-led organisations. A changing population and the constant technological flux is leading to ever-increasing expectations from the public, across government and business services. For Michael Fitzgerald, however, the opportunities to transform service outweigh the challenges. Smart organisations can successfully adapt, grow and keep their customers...[full story]

eolas issues

Government presses on with plain packaging

Ireland has become the second country in the world to pass legislation which will enforce plain packaging for tobacco products. Signed into law...[full story]

Referenda confirmed for May

The Government will hold two referenda on Friday 22 May – one on same-sex civil marriage and the other on the reduction of the minimum age of...[full story]

No settlement on junior cycle reform

The Government has again clashed with teaching unions over draft proposals aimed at resolving junior cycle reform dispute. The draft plan was produced...[full story]

Irish Water strategic plan

Irish Water has published a draft programme for the delivery of water services in Ireland: the Water Services Strategic Plan. The document contains...[full story]

Putting the citizen at the centre

Minister for Communications, Energy and Natural Resources Alex White, TD talks to Owen McQuade about how delivering on energy and broadband policy...[full story]

Independence call for parole system

Research into the parole system suggests that board members should make the final decisions rather than the Minister alongside a more structured...[full story]

Health: meeting the challenges

As the restructuring of the HSE approaches, Director-General Tony O’Brien discusses the drivers for change with Owen McQuade. A smaller number...[full story]

Plans to tackle alcohol misuse unveiled

The Department of Health has published a series of measures to tackle excessive alcohol consumption. Ciarán Galway examines the plans. While Ireland...[full story]

The making of Mayo

Mayo County Council Chief Executive Peter Hynes outlines the future plans for the area to eolas, including the council’s focus on tourism, investment...[full story]

Waste water infrastructure

Irish Water has described the Environmental Protection Agency’s latest report findings as an illustration of the “stark reality” facing Ireland’s...[full story]

Build affordability and creativity into housing policy

Lorcan Sirr calls for a significant push to increase housing stock and a policy shift to place a higher value on rented housing. He suggests Spain’s...[full story]

Open systems drive change

Dell’s General Manager in Ireland, Liam Halpin, discusses the changing nature of the IT giant’s business and the industry in general, with cloud...[full story]

 

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News

Water policy changes course

Following significant public protests, the Government...[full story]

Merger creates consumer watchdog

The Competition Authority and National Consumer Agency...[full story]

New Garda Commissioner

Nóirin O’Sullivan has been appointed as Garda Commissioner...[full story]

Social housing plans set out

The Government’s six-year social housing strategy...[full story]

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Public service reform report

Reform and recovery

Minister for Public Expenditure and Reform Brendan Howlin takes stock of the achievements of Public...[full story]

Capturing and maximising data as an asset

Paul Farnan, Enterprise Strategy Architect with Microsoft Services, discusses the exponential growth...[full story]

Renewing the Civil Service

The Civil Service Renewal Plan, published by the Department of Public Expenditure and Reform (DPER),...[full story]

Staff perceptions

The staff engagement survey conducted as part of the Civil Service Renewal process gives a detailed...[full story]

Civil Service in numbers

Managing €53 billion in spending 60% female 4% aged under 30 73% aged over 40 The Civil Service’s...[full story]

Health reform update

eolas summarises Leo Varadkar’s reform priorities for health in 2015. Free GP services will make a...[full story]

Extending data sharing

Michael McKernan examines the plans to increase the level of data sharing within government and the...[full story]

Towards a Garda authority

Peter Cheney examines the proposals for an independent policing authority – the first of its kind...[full story]

Pioneering reform

ACESA Chairman Martin O’Halloran outlines how its members are leading by example and delivering on...[full story]

A reforming committee

Peter Cheney reviews the work of the Finance, Public Expenditure and Reform Committee. Members have...[full story]

Making policy: insights from the 1950s

Research by Trinity Business School’s Frank Barry has challenged public servants to recover their...[full story]

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Education report

Education: a progress report

Meeting parents’ expectations in the context of austerity has been a difficult task but several reforms...[full story]

Education and skills reform: A whole system approach

Seán Ó Foghlú, Secretary General of the Department of Education and Skills, talks to Owen McQuade...[full story]

Education in the Oireachtas

eolas reviews the work of the Oireachtas Joint Committee on Education and Social Protection, which has...[full story]

Bringing out Tallaght’s potential

Owen McQuade visits St Aidan’s Community School, Tallaght, to find out about the breadth and depth...[full story]

Reforming third level education: the systems approach

Mary Doyle outlines the strengths of Ireland’s higher education sector and how the new performance...[full story]

Reforming further education and training

Paul O’Toole, Chief Executive Officer of SOLAS, explains its role in leading and improving the quality...[full story]

Technological university plans make progress

Institutes of technology will be able to offer more to students as technological universities under...[full story]

Developing a Technological University

Dublin Institute of Technology is a major player in plans to establish Ireland’s first Technological...[full story]

Transition year: promoting independence

Transition year is “one of the few hopes” the Irish education system has of teaching pupils how to...[full story]

Reforming plans

The Programme for Government aims to build a ‘knowledge society’ thus reversing the decline in educational...[full story]

Education overhaul

Reform will be carried out within the terms of the Croke Park Agreement and the 2011 Budget allocation...[full story]

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Technology, shared services and outsourcing report

Delivering quality in Shared Services

Daniel Sheils, Head of Health and Public Service at Accenture, shares insights into the rationale for...[full story]

Delivering eHealth

eolas examines the State’s priorities on eHealth and the next steps for delivering its strategy. Ireland’s...[full story]

The point of PeoplePoint

eolas explains the workings of the State’s human resources and pensions shared service. The Department...[full story]

Public services cards: two years on

The public services card is now used by around a quarter of the population. Twenty-four per cent of...[full story]

Leading in Shared Services

Ireland is well placed to lead in Shared Services as shown by the development of Acccenture’s operation...[full story]

Transforming health ICT

Six months into his new role leading CSC’s healthcare business in Ireland, Rowan McGrath is hopeful...[full story]

Shared services for government

eolas summarises the main themes in the Government’s shared services programme. Finance and HR have...[full story]

Windows Server 2003 End of Life: are you ready?

Dell Services Manager Michael McGrath gives advice on how customers can prepare for the end of support...[full story]

Europe’s drive to boost cyber security

Arthur Cox Partner Pearse Ryan examines the impending EU Network and Information Security Directive...[full story]

eGovernment moves forward

eolas assesses progress against the eGovernment strategy for 2012-2015 and highlights case studies where...[full story]

Helping to digitise government

Lorraine Butler, Director of Enterprise and Government at eircom Business Solutions, explains how its...[full story]

The tablet to cure all ills

Marc Flanagan, Head of Central Government Business in Dell, discusses the increasing use of tablets...[full story]

Technical computing in the public sector

Professor JC Desplat, Director of the Irish Centre for High-End Computing (ICHEC), discusses his experience...[full story]

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Public procurement report

Delivering on reform

Chief Procurement Officer Paul Quinn explains how reform is improving how the system operates. The changes...[full story]

A shared vision for healthcare

Achieving patient safety and efficiency in healthcare through barcoding. The GS1 Healthcare User Group...[full story]

Serving the patient through procurement

John Swords, Head of Procurement for the HSE, explained how it practically makes a difference to patients...[full story]

Procurement: developing the profession

Seán O’Dwyer, President of the Irish Institute of Purchasing and Materials Management (IIPMM) and...[full story]

Comprehensive healthcare agency provider

Partnering with 24hrCareServices takes the stress of administration out of providing care. A hard-working...[full story]

Reforming procurement: the northern experience

Des Armstrong, Director of the Central Procurement Directorate, outlined how more centralisation and...[full story]

The innovation partnership

Angelyn Rowan, Senior Associate at Eversheds, explains how Europe’s new procurement process for innovation...[full story]

Opening up procurement to SMEs

Ibec’s Aidan Sweeney explains why a national public procurement strategy for SMEs is necessary and...[full story]

Putting policy into practice

Anthony Flynn considers how policy is being opened up to SMEs as part of the reform process. As Ireland’s...[full story]

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People report

A force for change

Artist Rita Duffy talks to Owen McQuade about her work and her belief that art can be a force for change. I...[full story]

The real McCoy

Nineteen times champion jump jockey AP McCoy has announced his intention to retire from the sport which...[full story]

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eolas public affairs

Juncker sets out 2015 plans

The Commission President has set out an ambitious work programme with a focus on output. Jean Claude...[full story]

Clarity for public body appointments?

Always a controversial issue, appointments to public bodies have once again been in the spotlight. eolas...[full story]

Climate Bill: planning for 2050

Peter Cheney examines the Government’s Climate Bill and the calls for more detail and urgency as CO2...[full story]

Progress of a presidency

Peter Cheney reviews Michael D Higgins’ time in office to date. The President has largely avoided...[full story]

Bruton on Redmond

John Bruton views John Redmond as the forgotten leader who effectively secured Irish independence. Peter...[full story]

Kenny aims for second term

Peter Cheney reports on Fine Gael’s national conference in Castlebar, where the Taoiseach took stock...[full story]

Sinn Fein challenges for government

Ahead of an ambitious year for Sinn Féin, Derry became the latest city to play host to its ard fheis....[full story]

Oireachtas round-up

Peter Cheney reviews a month in which private member’s legislation, on a variety of issues, featured...[full story]

TTIP: an undemocratic deal

ICTU’s Macdara Doyle warns that the TTIP free trade agreement will prioritise profit over democracy. The...[full story]

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