Delivering services digitally

Abtran CEO Michael Fitzgerald discusses the changing nature of customer demand with Owen McQuade and the potential for both data as an enabler and digital technology to transform service to customers in service-led organisations. A changing population and the constant technological flux is leading to ever-increasing expectations from the public, across government and business services. For Michael Fitzgerald, however, the opportunities to transform service outweigh the challenges. Smart organisations can successfully adapt, grow and keep their customers...[full story]

eolas issues

Government presses on with plain packaging

Ireland has become the second country in the world to pass legislation which will enforce plain packaging for tobacco products. Signed into law...[full story]

Referenda confirmed for May

The Government will hold two referenda on Friday 22 May – one on same-sex civil marriage and the other on the reduction of the minimum age of...[full story]

No settlement on junior cycle reform

The Government has again clashed with teaching unions over draft proposals aimed at resolving junior cycle reform dispute. The draft plan was produced...[full story]

Irish Water strategic plan

Irish Water has published a draft programme for the delivery of water services in Ireland: the Water Services Strategic Plan. The document contains...[full story]

Putting the citizen at the centre

Minister for Communications, Energy and Natural Resources Alex White, TD talks to Owen McQuade about how delivering on energy and broadband policy...[full story]

Independence call for parole system

Research into the parole system suggests that board members should make the final decisions rather than the Minister alongside a more structured...[full story]

Health: meeting the challenges

As the restructuring of the HSE approaches, Director-General Tony O’Brien discusses the drivers for change with Owen McQuade. A smaller number...[full story]

Plans to tackle alcohol misuse unveiled

The Department of Health has published a series of measures to tackle excessive alcohol consumption. Ciarán Galway examines the plans. While Ireland...[full story]

The making of Mayo

Mayo County Council Chief Executive Peter Hynes outlines the future plans for the area to eolas, including the council’s focus on tourism, investment...[full story]

Waste water infrastructure

Irish Water has described the Environmental Protection Agency’s latest report findings as an illustration of the “stark reality” facing Ireland’s...[full story]

Build affordability and creativity into housing policy

Lorcan Sirr calls for a significant push to increase housing stock and a policy shift to place a higher value on rented housing. He suggests Spain’s...[full story]

Open systems drive change

Dell’s General Manager in Ireland, Liam Halpin, discusses the changing nature of the IT giant’s business and the industry in general, with cloud...[full story]

Banking Inquiry to examine causes of crisis

eolas considers the remit and powers of the Oireachtas Banking Inquiry as it prepares to scrutinise the relationship between the Government, banks...[full story]

 

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Business in brief

New Google MD

Ronan Harris has been appointed as the new Managing Director of Google Ireland. Harris (pictured) will...[full story]

ICON global innovation hub to create 200 jobs

ICON plc, a Dublin-headquartered international provider of medical outsourcing, has announced plans...[full story]

Aer Lingus CEO

Aer Lingus Group Plc has announced the appointment of its new CEO and Executive Director. Stephen Kavanagh...[full story]

Government aims for IFSC expansion

The Government has launched an ambitious strategy to inject 10,000 jobs into the IFSC over the next...[full story]

Rise in volume FDI

Between the end of 2012 and the end of 2013, the volume of foreign direct investment (FDI) into Ireland...[full story]

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Telecoms & digital government report

Bringing citizen engagement to the next level

Government, like every other industry, is changing the way it communicates and engages with its customers....[full story]

Delivering reform through ICT

Interim Government CIO Michael McGrath talks to Owen McQuade about his priorities for implementing the...[full story]

Telecoms: the state of the market

ComReg Chair Kevin O’Brien discusses the key issues facing the market and the positive trends in choice,...[full story]

Digital public services

Thomas Jakobsen, Copenhagen’s Chief Operating Officer for Culture and Leisure Administration, explains...[full story]

Digital single market can deliver for Europe

The European Commission contends that the continent has a “golden opportunity” to foster a digital...[full story]

Public Service ICT Strategy: streamlining and integration

Ciarán Galway examines plans aimed at transforming the Government’s ICT provision, including a focus...[full story]

High quality connectivity at scale

Viatel CEO Colm Piercy explains its offering to large enterprises and public sector organisations via...[full story]

M2m: the emerging potential

Networked communication between everyday items is changing the way in which we do business and live...[full story]

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Economy report

Leading on the recovery path

Writing for eolas, Minister of State Simon Harris outlines how the Government’s economic and budgetary...[full story]

Strong recovery to continue despite legacy challenges

DKM Economic Consultants produce a regular consensus forecast for the Irish economy – the DKM Economy...[full story]

Optimism for exporters

Simon McKeever, Chief Executive of the Irish Exporters Association, details its ambitions for the future...[full story]

Reforming corporation tax

eolas examines the way forward for corporate taxation after the ‘double Irish’ scheme was restricted...[full story]

Competitiveness driving economic success

National Competitiveness Council Chairman Don Thornhill outlines his belief that competitiveness is...[full story]

Action Plan for Jobs 2015

The latest Action Plan for Jobs, published by the Department of Jobs, Enterprise and Innovation, outlines...[full story]

Our fiscal future

Irish Fiscal Advisory Council Chief Economist Thomas Conefrey has welcomed the Government’s progress...[full story]

Strong recovery predicted for 2015

The economic recovery is set to make more progress over this year according to the most recent quarterly...[full story]

Did austerity work?

Nevin Economic Research Institute Director Tom Healy reflects on the budgetary decisions taken since...[full story]

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Corporate social responsibility report

Our commitment to CSR

Irish Rail takes its responsibilities to the world around the company’s operations seriously, with...[full story]

Putting CSR at the core of business

As the Government seeks to make Ireland a centre of excellence for corporate social responsibility,...[full story]

The gift of time

eolas considers the growing interest in volunteering and the benefits for volunteers and wider society. When...[full story]

Defining standards in CSR

The International Organization for Standardization’s framework on social responsibility (ISO 26000)...[full story]

Recycling computers changes lives

Camara takes disused computers from Ireland and uses them to help African children and teachers gain...[full story]

JP McManus honours exceptional students

The annual all-Ireland scholarship scheme, established in 2008 and sponsored by successful racehorse...[full story]

Europe’s CSR priorities

A European business network which shares best practice on corporate social responsibility is calling...[full story]

The power of volunteering

Emma Clarence, a leading consultant in social innovation, talks to eolas about why volunteering can...[full story]

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People report

A force for change

Artist Rita Duffy talks to Owen McQuade about her work and her belief that art can be a force for change. I...[full story]

A taste of Ireland in Paris

The Centre Culturel Irlandais showcases the arts from all parts of the island in the French capital....[full story]

The real McCoy

Nineteen times champion jump jockey AP McCoy has announced his intention to retire from the sport which...[full story]

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Europe

A Greek odyssey: debt and election

Alex Tsipras’ election on an anti-austerity agenda is the latest phase in an arduous journey which...[full story]

Establishing a capital markets union

The capital markets union is a programme intended to create deeper and more integrated capital markets...[full story]

2015 poses new challenges

MEPs Brian Hayes (Fine Gael) and Lynn Boylan (Sinn Féin) have discussed the challenges facing the European...[full story]

Energy union proposals unveiled

European Commission Vice-President Maroš Šefčovič (pictured) has announced plans to establish a...[full story]

Youth employment plan

MEPs have debated European Commission’s latest proposals to make €1 billion of youth unemployment...[full story]

Preparing for a potential BrExit

The potential referendum on UK membership of the European Union could have long-lasting implications...[full story]

Juncker sets out 2015 plans

The Commission President has set out an ambitious work programme with a focus on output. Jean Claude...[full story]

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eolas public affairs

Clarity for public body appointments?

Always a controversial issue, appointments to public bodies have once again been in the spotlight. eolas...[full story]

Climate Bill: planning for 2050

Peter Cheney examines the Government’s Climate Bill and the calls for more detail and urgency as CO2...[full story]

Progress of a presidency

Peter Cheney reviews Michael D Higgins’ time in office to date. The President has largely avoided...[full story]

Bruton on Redmond

John Bruton views John Redmond as the forgotten leader who effectively secured Irish independence. Peter...[full story]

Kenny aims for second term

Peter Cheney reports on Fine Gael’s national conference in Castlebar, where the Taoiseach took stock...[full story]

Sinn Fein challenges for government

Ahead of an ambitious year for Sinn Féin, Derry became the latest city to play host to its ard fheis....[full story]

Oireachtas round-up

Peter Cheney reviews a month in which private member’s legislation, on a variety of issues, featured...[full story]

TTIP: an undemocratic deal

ICTU’s Macdara Doyle warns that the TTIP free trade agreement will prioritise profit over democracy. The...[full story]

Labour aims for recovery

Starting from a low position in the polls, Labour is preparing for a fight-back and hoping for a return...[full story]

Meet the media: Siobhan Bastible

TV3 presenter Siobhan Bastible has been a familiar face for viewers for over ten years now. Here she...[full story]

Political platform: Regina Doherty TD

Regina Doherty has been a Fine Gael TD for Meath East since 2011 and previously worked in the ICT sector....[full story]

Ireland needs a pay rise

Stable finances in the household are the best foundation for economic recovery, ICTU’s new General...[full story]

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