PeoplePoint is contact centre of the year

At the 2015 Irish Customer Contact & Shared Services Awards, HR and pensions administrator PeoplePoint was recognised as the contact centre of the year.

These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact and Shared Services sector. The awards recognise and honour the companies and people who focus on being the best.

PeoplePoint provides HR and pension administration shared services on behalf of 35 Government Departments and Public Service Bodies for 30,000 civil servants. It is part of the National Shared Service Office (NSSO) within the Department of 

Public Expenditure and Reform.

The judges congratulated the PeoplePoint leadership and teams on their work to date in demonstrating the value of the shared service model and ultimately achieving better public service value. The centre is setting standards for service delivery and customer support and is seeking to become a showcase within shared services.

Reflecting on this success the Secretary General at the Department of Public Expenditure and Reform, Robert Watt said: “I want to congratulate all of my colleagues working in PeoplePoint. The use of shared services is a significant part of our public sector reform programme and indeed it is one of the specific actions contained in the Civil Service Renewal Plan. This award will give staff recognition for their hard work over the last two years.”

The CEO of the National Shared Service Office, Hilary Murphy-Fagan echoed his comments:

“I am delighted for all the staff at PeoplePoint; this award is due recognition for all their hard work and the tremendous effort they put into improving the performance of the centre,” she said. “The support from civil servants for the shared services model has also contributed to the achievement of this award.”