Leveraging our shared global experience to deliver for our passengers, PTAs, people, and the planet
Keolis is the world’s leading operator of automatic metro systems and tramways. We operate public transport networks on behalf of 300 transport authorities in 13 countries worldwide, with expertise in 13 different mobility modes, ranging from metros and trams to trains, bicycles and buses. Each year, more than three billion passengers use our services.
The Keolis model
From Hyderabad to Dijon and from Manchester to Boston, Keolis’ 70,000 employees share the same values: “We Imagine, We Care, We Commit.” These values are an intrinsic part of Keolis’ culture and history.
We deliver multimodal mobility solutions tailored to each town, city, or region’s specific issues and financial constraints. While the fundamentals of service delivery – safety, security and performance – are our top priority, we continuously innovate to create attractive transport solutions that deliver for our stakeholders against four additional key criteria: passengers, public transport authorities (PTAs), planet, and people.
Placing passengers at the heart of everything we do
At Keolis, we ensure millions of people are satisfied every day by placing the passenger at the heart of everything we do. Our dedicated employees bring this to life by staying attentive to passengers’ needs and delivering exceptional service on the ground. We deploy our Keolis Signature Service model to implement and then continuously monitor and refine.
Partnering with our PTAs
We secure the trust of PTAs by forging partnerships based on collaboration and transparency, and regularly independently assess this through ISO 44001 certification. We focus on what is important to PTAs, with shared objectives, agreed approaches and learning through open feedback.
Acting responsibly for the planet
We work with PTAs to decarbonise mobility. Keolis’ greenhouse gas reduction targets are in line with the 2015 Paris Agreements, with an aim to limit global warming to 1.5°C above pre-industrial levels. Our climate transition plan is validated by the Science Based Targets initiative (SBTi), confirming that our efforts are consistent with global climate action standards.
Protecting our people’s health and safety
The health, safety, and wellbeing of our employees are our top priorities. We encourage diversity and inclusion, and we create the right conditions for our employees to feel fulfilled at work.
The world’s leading operator of automatic metro systems and tramways
Keolis operates 26 tram networks and eight automated metro networks worldwide and is the world’s leading operator in both modes. This expertise ensures that we meet the highest standards of safety, comfort, punctuality, and satisfaction.
“Keolis fosters collaboration and shares best practices among peers to ensure all our networks can deliver to the best of their ability.”
We operate three of the UK’s most prestigious networks, including the Docklands Light Railway (DLR), Manchester Metrolink, and Nottingham Trams, carrying over half the UK’s light rail passengers.
In London, our award-winning DLR operation, a joint venture between Keolis and Amey, carries almost 100 million passengers annually. The DLR is an essential part of London’s transport system and is renowned internationally as a leading metro.
KeolisAmey Docklands was awarded the franchise in July 2014, and we have recently secured a new eight-year contract, extending our responsibility for the DLR until 2033. Under this renewed agreement, we continue to build on the strong foundations of collaboration developed with Transport for London and invest in accelerating the network’s social value for customers, colleagues and its communities. We aim to take an already industry-leading 99 per cent departure record and raise it further.
In Manchester, the Metrolink tram system, the largest in the UK, is a joint venture between Keolis and Amey, managing operations and maintenance on behalf of Transport for Greater Manchester (TfGM). Handling over 40 million journeys annually, we keep Manchester moving.
In Manchester, people are at the heart of everything we do. We provide an excellent service to our passengers while investing in our team, creating career pathways and growth opportunities, fostering a supportive, inclusive, and engaging work environment.
In Nottingham, Keolis is responsible for the operation and maintenance of the tram system, and is also part of the Tramlink consortium which was responsible for more than doubling the size of the network and fleet in 2015.
Nottingham trams offers sustainable transport for millions of passengers every year, and we are proud to be a key part of the city’s ambition in becoming the first carbon neutral city in the UK by 2028.
Our commitment to delivering safe, smart, and sustainable public transport solutions extends beyond the UK. For example, in Dijon we have been operating France’s first global mobility contract since 2017, covering all transport modes in Greater Dijon including trams, buses, bikes, and parking, with the aim of changing travel habits to reduce car usage. In Dijon, private car usage is falling as a result, set to drop from 53 per cent in 2016 to 38 per cent by 2030.
Keolis operates networks around the world, including the iconic Dubai tram and metro – the longest fully driverless and automated metro network in the world. We have launched many of these ‘greenfield’ operations too, including in Doha, Qatar; Shanghai, China; and Hyderabad, India.
Across the world, through our centres of excellence and regular internal events including Tram and Metro clubs, Keolis fosters collaboration and shares best practices among peers to ensure all our networks can deliver to the best of their ability. For our passengers, PTAs, people, and the planet.
E: comms@keolis.co.uk
W: www.keolis.co.uk
